Yesterday, a database timeout led to multiple claims of Founder’s Packs and Twitch Drops for some players. This affected less than 4% of all accounts, with the majority of these players only redeeming 1-2 extra items, which did not include any additional Royal Crystals. We worked quickly to deploy a fix that has prevented additional items from being created, and are currently working with Smilegate RPG to revoke the items that were created during the period that this occurred. We expect this fix to come later today, as it is a priority for the team to keep the in-game economy intact.

Thank you for your patience, and we will provide an update as soon as possible.