Update 2: Amazon have confirmed that no characters are actually missing and will be present when the issues are fixed.

Update: servers are now offline. We will update this post as new official statements come in.

Many head start players are experiencing their characters missing on their servers and are unable to enter the server if it has been locked for new character creation, and Amazon responded that they're investigating, and taking servers offline.

Amazon LogoMissing Characters (Source)

Thanks for the reports – servers are locked now while the team investigates. Sorry!
We have received your reports that characters are missing, we are taking servers offline to get this resolved. We apologize for the further delay, we’ll provide updates as soon as possible.
Annnnd missing characters are under immediate investigation

Source: News Latest Topics https://www.icy-veins.com/forums/topic/64210-lost-ark-missing-characters-official-amazon-response/

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Author 1news.info