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Telstra tries to charge elderly man $30 to install COVID app

Published: (Updated: ) in Australian News by .

A Victorian Telstra store has come under fire for attempting to charge an elderly man $30 to install the government’s coronavirus app on his phone.

A Victorian Telstra store has come under fire for attempting to charge an elderly man $30 to install the government's coronavirus app on his phone.

Garry Allen went to the store in Warragul, south-east of Melbourne, yesterday morning to get some help to download the COVIDSafe app.

"I got the text on my phone from the government to install the COVID-19 app. I had a crack at it, I got half way through. I thought I can't do this. I will go into the Telstra shop," Mr Allen told 9News.

"I said: 'I would like to install the COVID-19 app thanks' and he said: 'yes we can do that for you but there will be a charge.' He said 30 bucks - I said 'forget it'."

9News understands the store's charge was due to additional set up of a Google Play account, which was needed to download the app.

Telstra regional general manager Loretta Willaton admitted the store had "missed the mark" in this case and she would personally visit the man to help him install the app.

"We've missed the mark here and we're sorry for the experience this customer's had in-store," Ms Willaton said.

"The store shouldn't have asked for payment to help the customer install the app on their phone.

"While it's the first time we've heard of this happening, we've made it clear to store managers they're there to help customers who may come in seeking help with downloading the app."

Source: 9News https://www.9news.com.au/national/telstra-warragul-tries-charge-man-download-covidsafe-app-victoria/4e6fca69-5c83-4df8-ab19-a22e563b2ced

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