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Telstra email outages continue

Published: (Updated: ) in Australian News by .

Thousands of Telstra users are experiencing email outages again today due to an ongoing issue that began in August.

Thousands of Telstra users are experiencing email outages again today due to an ongoing issue that began in August.

People have reported being unable to load or send emails using outlook and other apps due to the outage which was first identified on August 10.

"We are aware there are currently problems for some customers using our email service," a spokesperson told nine.com.au.

READ MORE: Nationwide Telstra outage takes down Internet for millions

"Telstra operates a number of email servers and one of those servers is currently suffering from technical issues.

"This problem is acutely affecting around 2 per cent of customers who use a web browser to access email.

"Customers who use a web browser to access their email may experience webpages failing to load during busy periods, typically between the hours of 12pm-8pm."

Customers have expressed their frustration with the issue.

"Have had no email access off and on for weeks at a critical time. Have not been able to speak to a person, only an automated robot, despite trying every single avenue," a user wrote on Twitter.

Telstra said repair working is ongoing and have apologised to frustrated customers.

"Sincere apologies for the frustration; it's a complex technical issue we're working to resolve as soon as we possibly can," a statement on their website said.

Source: 9News https://www.9news.com.au/national/telstra-email-crash-customers-outraged-over-outages-began-in-august/b57ce93b-ac32-497c-afac-89c45d48fde5

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