The Service NSW app is being retooled to include a QR code to allow customers to check in at hospitality venues across NSW, ensuring contact tracers can quickly access customer details and keep people safe. Customers will be able to use the Service NSW app to check-in at hospitality venues in Dubbo and those owned … Continue reading “SERVICE NSW CUSTOMER CHECK-IN SOLUTION A STEP CLOSER”
The Service NSW app is being retooled to include a QR code to allow customers to check in at hospitality venues across NSW, ensuring contact tracers can quickly access customer details and keep people safe.
Customers will be able to use the Service NSW app to check-in at hospitality venues in Dubbo and those owned by Merivale, thanks to a trial of the technology going live this week.
Minister for Customer Service Victor Dominello said the technology would make life easier for business and customers.
“Digital record keeping is a no brainer – it’s safer, saves time and helps officials for contact tracing purposes,” Mr Dominello said.
“Any registered COVID Safe business will be issued a unique QR code which customers can scan using their Service NSW app. It will also be used for customer and staff check-ins in over 100 Service NSW Centres across the state.
“This automatically captures the date, time and location, and securely stores them on a Service NSW database for 28 days for the sole purpose of COVID tracing in the event of an outbreak.”
Mr Dominello said the technology would also be trialled at NSW venues owned by hospitality group Merivale.
“We want to help businesses and customers to make the check-in experience as seamless and consistent as possible,” Mr Dominello said.
“The purpose of the trial in Dubbo is to test and refine the technology in a live environment to ensure it delivers the best experience for customers and businesses while also aiding the vital work of our NSW Health contact tracing team.
“I thank Merivale and all the local businesses in Dubbo for their involvement in the trial.”
The trial will help inform a state wide rollout of the check-in technology. More than five million customers have a MyServiceNSW Account and approximately 1.7 million customers already have the Service NSW app on their mobile phone.
Source: 16 News http://www.16news.com.au/index.php/2020/08/07/service-nsw-customer-check-in-solution-a-step-closer/