Purchasers of the Joie I-Travvel Signature Convertible Safety Seat can get their money back in full.
The manufacturer of a $600 car seat that catastrophically failed during NRMA testing has begun undertaking a voluntary recall.
The Joie I-Travvel Signature Convertible Safety Seat, which retails for about $629, was found during the Car Restraint Evaluation Program (CREP) to have ejected a dummy representing a child.
Joie has now undertaken a voluntary recall and advises customers that they should stop using the seat immediately and return it to its place of purchase for an exchange, credit or refund.
Joie's Chief Marketing Officer Jerry Ingraham said the company was shocked by the results of the CREP testing.
"Safety is our number one priority. While our product meets all Australian standards, we were shocked and saddened by the performance of our product under CREP testing conditions," said Mr Ingraham.
"After reviewing the video footage and the test results, we are announcing a voluntary recall of the i-Travvel car seat.
"We apologise for any inconvenience to customers, but can assure them we are learning from the results and plan to produce a car seat that will stand up to the more rigorous testing undertaken by CREP."
The i-Travvel car seat fully complies with the Australian Standards for Child Restraint Systems, but "extreme testing" as part of the CREP program revealed a critical flaw.
For the first time in the program's 28-year history, the dummy representing a child was ejected from the seat while it was in ISOFIX front-facing mode.
ISOFIX is a modern alternative to securing the child seat to the car, rather than using a seatbelt.
Mr Ingraham said the business was working towards being more proactive with its product testing.
"This experience has also drawn our attention to the differences between Australian Standard testing and CREP's consumer testing and we hope to work with relevant consumer and trade industry bodies to advocate for a more stringent and aligned national standard, that will ensure all child restraint systems across Australia meet the more rigorous test conditions," said Mr Ingraham.
Consumers can contact their place of purchase or get in touch with the manufacturer via the Joie Baby Consumer Helpline on 02 8197 9962 (7 days a week, 8am-4pm).
Source: 9News https://www.9news.com.au/national/joie-itravvel-signature-convertible-safety-seat-voluntary-recall-how-to-get-a-refund/1f1bb204-eb59-4ecb-b2d4-c0b3927bb7e5