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Major delays on grocery deliveries amid coronavirus fears

Published: (Updated: ) in Australian News by .

Australians are having to wait over a week to get groceries delivered in some areas as supermarkets struggle to keep pace with a surging demand in online orders amid coronavirus fears.

Australians are having to wait over a week to get groceries delivered in some areas as supermarkets struggle to keep pace with a surging demand in online orders amid coronavirus fears.

Both Woolworths and Coles have seen a surge in both delivery and pick up orders in the past fortnight, the supermarket chains confirmed to 9News.

It comes as supermarkets face nationwide shortages on essential items such as toilet paper and bread, amid coronavirus "panic buying", prompting stores to introduce limits on items including toilet paper, milk, rice and hand sanitiser.

The longest delays on deliveries appear to be in Sydney, where those ordering from Coles are facing wait times of up to eight days.

The next available delivery date for Coles shoppers in Parramatta was a week away, while on the North Shore – where a number of coronavirus cases have been confirmed and a school shut down – it was Saturday, 14 March.

A Coles spokesperson told 9News the supermarket had employed extra delivery vans on the roads and additional delivery windows were being set up to combat the increase in demand.

Empty shelves pictured at a Coles store as toilet paper shortages continue.

At Woolworths, the wait times at similar locations ranged from four days through to having no delivery windows available.

The situation in Melbourne is less severe, with wait times of around two to three days in many areas.

In a notice on its website, Woolworths advised customers to "select 'Leave order unattended'... so our driver can leave your groceries at the door for your convenience".

Woolworths have confirmed that their Australian stores are completely sold out of all sanitiser products.

Woolworths apologised to its customers for the inconvenience of the delays, saying it was working to provide more delivery times.

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"Like our supermarkets, our online teams have been working hard to manage higher than usual demand for deliveries over the past week," a Woolworths spokesperson told 9News.

"We've been ramping up our delivery capacity with the support of our transport partners and doing all we can to fulfil orders for our customers as quickly as possible."

Source: 9News https://www.9news.com.au/national/coronavirus-fears-coles-woolworths-grocery-deliveries-delayed-up-to-week/524a9cec-889a-4dd6-b6bf-11af9d502296

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