The collapse of online booking site Fly365 has left hundreds of travellers who booked flights through the company thousands of dollars out of pocket and searching for answers.
Fly365, which traded as Fly365.com, was placed into voluntary liquidation on Friday following a crucial company meeting, according to the Australian Securities and Investments Commission.
Friday's sudden announcement took the Australian Federation of Travel Agents (AFTA) by surprise.
Jayson Westbury, chief executive of AFTA, said Fly365's administration was "a very regrettable situation".
Mr Westbury said he believed "contributing circumstances" beyond the control of AFTA and the ATAS scheme had led to the demise of Fly365.
Melbourne man Steven Somers is out of pocket $11,500 after Fly365 went belly-up.
He and his partner booked business class return flights from Melbourne to London on the Fly365 website on Friday.
After processing the booking, Mr Somers said he received an email confirming the flights.
But he was later unable to select two seats on the Malaysian Airlines plane and he realised something was amiss.
He tried contacting Fly365 but received an email saying the company was no longer in business, according to The Age.
Customers hoping for answers from Fly365 discovered the company's website and social media pages were taken down.
Fly365 had operated for just over four years.
What should I do if my Fly365 booking is affected?
Customers should contact the airline directly to confirm tickets.
Nine.com.au understands recent bookings made through the Fly365 website may not have been ticketed. In such circumstances, customers are advised to contact the liquidator directly.
Roger and Carson Pty Ltd has been appointed as liquidator, according to the AFTA.
Lawyers for Roger and Carson told nine.com.au their client was in the "early stages" of examining the financial affairs of Fly365 and other company dealings.
"The liquidator is also considering and assessing the claims of customers ... and any ability of customers to obtain refunds in relation to cancelled flights by other agencies and/or airlines," a spokesperson for Johnson Winter & Slattery said.
"Importantly, the liquidator has not cancelled any Fly365 customers' flights and is actively taking steps to minimise the risk of agencies and/or airlines cancelling or causing disruptions to flights of those customers."
The Australian Competition and Consumer Commission will intervene should issues with the liquidator arise.
Source: 9News https://www.9news.com.au/national/fly365-collapses-and-what-to-do-if-your-booking-is-affected/a5801b44-c983-4f3e-9f34-8c913736acb2