More than 20,000 social housing tenants are now accessing services and support at the touch of a button thanks to the NSW Government’s MyHousing app.
Minister for Families, Communities and Disability Services Gareth Ward said the app has been an overwhelming success and means both tenants and housing staff are saving significant time when seeking and providing support.
“Since the app went live in August, it has been used more than 112,000 times, with each individual engagement averaging less than three minutes,” Mr Ward said.
“Having access to important services and support at your fingertips means less time spent on the phone to housing staff and more time raising children, working and enjoying life.”
The app allows tenants to manage and view accounts including rent and water, as well as to make payments, lodge maintenance requests and connect to a range of supports, including temporary accommodation and homelessness services.
Tenants have given the app a resounding thumbs-up, with MyHousing receiving a 4.7/5 rating on iOS and 4/5 on Android.
Minister for Customer Service Victor Dominello said the app is making life easier for thousands of housing tenants across the state.
“This app saves time and provides people with greater choice and convenience by putting more power in their hands. We are committed to using technology to tackle pain points across Government and help some of the most vulnerable in the community,” Mr Dominello said.
DCJ manages 100,000 tenancies and 60,000 applications for social housing assistance. A survey of 14,000 clients in 2018 revealed 98 per cent of them owned a smart phone and could therefore potentially access services online.
The NSW Government is also rolling out self-serve terminals at Department of Communities and Justice (DCJ) offices to help streamline services for people who visit our centres to access services.
Source: 16 News http://www.16news.com.au/index.php/2020/02/28/helpful-housing-app-a-hit-with-tenants/