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Caravan maker Jayco ordered to pay $75,000 penalty

Published: in 🇦🇺🦘Australian News🇦🇺🦘 by .

Popular caravan manufacturer Jayco has been ordered by the Federal Court to pay a penalty of $75,000 for misleading one consumer about their rights to a refund.

Popular caravan manufacturer Jayco has been ordered by the Federal Court to pay a penalty of $75,000 for misleading one consumer about their rights to a refund.

The court found that Jayco misled one consumer by representing that they were entitled to have their broken caravan fixed under consumer law.

In reality, the consumer was also entitled to a refund or a complete replacement.

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https://www.facebook.com/JaycoAust/posts/4062800927075297

Jayco was taken to court by the Australian Competition & Consumer Commission (ACCC), which alleged Jayco had acted unconscionably towards four consumers.

The court found that while the caravans bought by the four consumers were "not of acceptable quality", Jayco only made a false or misleading representation to one of the consumers about their consumer guarantee rights under the Australian Consumer Law.

"Misleading consumers about their rights under the consumer guarantees, particularly by a large well-known manufacturer, is serious misconduct," ACCC Chair Rod Sims said.

"This penalty is a reminder to businesses that representations to consumers about their consumer guarantees rights need to be accurate. Consumers have a right to a repair, replacement or refund for goods with major faults."

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Among the defects presented to the court were roof collapses and allegations of water leaks.

Consumer Guarantees under the Australian Consumer Law provide remedies for consumers if their product is not of acceptable quality.

Consumers can choose to have a product replaced, repaired or refunded if there is a major fault.

A retailer can choose the remedy for minor faults.

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9News.com.au has contacted Jayco for comment.

Source: 9News https://www.9news.com.au/national/jayco-accc-news-ordered-to-pay-75000-over-consumer-law-breach/396fec4a-9c15-49ac-b278-be92f130e84c

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