“We’ve been suddenly and unexpectedly swamped yet again”
The contact centre of a large banking organisation is currently experiencing a level of calls not seen since yesterday, it has been revealed.
It is the 4,563rd day in a row the organisation has received such an unexpectedly high number of phone calls.
“Just like yesterday, and the day before that, we’ve been suddenly and unexpectedly swamped yet again,” a spokesperson for the bank said, after a three-hour hold.
Asked whether the organisation should consider investing in more call centre staff, the spokesperson said that it wasn’t necessary. “Today was just a once-in-a-24-hour event”.
The company reminded customers that your call is important to them.
Source: The Shovel https://www.theshovel.com.au/2021/05/13/call-centre-receiving-unusually-high-volume-of-calls-for-4563rd-day-straight/